How outsourcing works
Transparent processes
Using outsourcing to boost your capacity shouldn’t mean giving up control. It’s important to us that our clients understand how the outsourced accounting services we provide work in practice so they can see there are no corners cut and no mysteries.
step one
Initiation
To start with, you’ll deal with our management team in Sittingbourne, Kent, in the South East of England. They’ll listen, understand and document everything to create processes and protocols that will give you complete confidence in the service. And they’ll handle integration with your tech setup, too.
step two
Handover
Once we’ve established ways of working and got to know your business, our team overseas will take over. They’re handpicked people dedicated to delivering a seamless service that will feel as convenient and efficient as hiring your own staff. They’ll take care of the routine work quickly and with precision.
step three
Processing
Working with your tools, and processes you’ve agreed, we’ll provide as much or as little support as you need for payroll, bookkeeping or any other accounting function. We’ll share the finished work with you to agreed deadlines, in an agreed format, for ease of review.
step four
Results review
Each week, month or quarter, you’ll have chance to review the work, request amendments if necessary, or add your own personal touch. You’ll also have regular opportunities to catch-up with the UK management team, offering feedback on the service or tweaking the process as required.
case studies
Outsourcing in practice
Challenge
With a client base operating aross sectors, this Harrow-based accountancy firm found itself struggling to recruit staff so it oculd stay ahead of deadlines. Management knew something needed to change but didn’t have the time or resources to seek help
Results
Diamond Outsourcing now manages almost all production work meaning this client has been able to reduce its permanent staff and move to a smaller office. The quality of service delivered to end users has also improved.
“Diamond is an extension of our business, allowing us more time to focus on key client engagement and growing our business. Our CRM system, bookkeeping, accounts and tax production software is now integrated with their advice. We have made savings and improved efficiency and quality.”
— Practice partner, Harrow
Made to measure outsourcing
Find out how Diamond can reduce the pressure, increase opportunities and make you look good.